Privacy Policy

1. Introduction

At The Cellphone Repair, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected, used, stored and shared when you visit our website, submit a repair request, contact our team, purchase products, browse refurbished devices or otherwise interact with our services.

By using our website or submitting information to us, you acknowledge the practices described in this policy.

2. Information We May Collect

Depending on how you use our website and services, we may collect information such as:

• Your name, phone number and email address.
• Your city, address or service location where required.
• Device details such as device type, brand, model and reported fault.
• Information you provide when submitting a repair booking or enquiry.
• Product and order information when purchasing refurbished phones, accessories or other products.
• Communication information when you contact us through our website, phone, email or supported messaging channels.
• Basic technical information such as browser type, device type, IP address and website usage information, where collected by our website or service providers.

3. Repair & Device Information

When you request a repair, we may ask for information about your device so that we can understand the issue, provide service information and process your repair request.

This may include the device category, manufacturer, model, condition and the problem you have reported.

Please do not submit passwords, PINs, private photographs, financial information or other sensitive personal content through our website booking forms unless specifically required for a legitimate service purpose.

4. How We Use Your Information

Information we collect may be used to:

• Process and manage repair enquiries and bookings.
• Contact you regarding your device or requested service.
• Provide quotations, repair updates and service information.
• Process product enquiries and purchases.
• Provide customer service and respond to questions.
• Maintain service, transaction and business records.
• Improve our website, products and customer experience.
• Detect misuse, fraud or security issues.
• Comply with applicable legal or regulatory requirements.

5. Repair Booking Information

When you complete a repair booking form, we may collect information including your name, phone number, device, brand, model, reported issue and location.

We use this information primarily to understand your repair requirement, communicate with you and arrange the requested service.

6. Online Shopping & Refurbished Devices

If you purchase a refurbished phone, accessory or other product through our website, we may collect information necessary to process your order.

This can include your name, contact details, delivery information, selected products and transaction-related information.

Payment details may be processed by third-party payment service providers where online payment functionality is offered. We encourage you to review the privacy practices of the relevant payment provider.

7. Cookies & Website Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the user experience.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website functionality.

8. Analytics & Technical Information

We may use analytics or similar technologies to understand how visitors interact with our website.

Depending on the tools enabled on our website, this may include information about pages viewed, approximate location, browser type, device type, referring page and interaction with website features.

9. How We May Share Information

We do not disclose personal information unnecessarily. Information may be shared with trusted service providers when reasonably required to operate our business or deliver requested services.

These may include:

• Hosting and website service providers.
• Payment processing providers.
• Delivery or logistics providers where applicable.
• Communication and customer-support service providers.
• Analytics and website technology providers.
• Professional advisers or authorities when legally required.

10. Data Security

We take reasonable administrative and technical measures intended to protect personal information against unauthorized access, misuse, alteration, loss or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. You should also take appropriate precautions when providing information online.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction or repair records, resolving disputes and satisfying applicable legal or business requirements.

12. Your Privacy Choices & Requests

Depending on applicable law and the circumstances, you may contact us regarding personal information associated with you.

You may request assistance regarding:

• Reviewing information you previously provided.
• Correcting inaccurate contact information.
• Requesting deletion of information where appropriate.
• Withdrawing a consent you previously provided, where applicable.
• Asking questions about how your information is used.

We may need to verify your identity before acting on certain requests.

13. Communications

If you submit a repair enquiry, order or contact request, we may communicate with you regarding that request through the contact information you provide.

Where promotional communications are offered, you may request that we stop sending such communications, subject to communications required for active services, transactions or legitimate operational purposes.

14. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, maps, payment providers or other external services. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information.

15. Children's Privacy

Our repair and shopping services are not specifically designed to collect personal information from children. Where a minor uses our services, a parent or lawful guardian should provide the required information and supervise the transaction where appropriate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable requirements. The updated version will be published on this page with a revised "Last Updated" date.

17. Contact Us

If you have questions, concerns or privacy-related requests, please contact:

• Business: The Cellphone Repair
• Email: contact@cellphonerepair.com
• Phone: +1 936-707-8213
• Address: 3009 S John Redditt Dr G, Lufkin, TX 75904, United States