Terms & Conditions – The Cellphone Repair
Last Updated: August 13, 2026
1. Introduction
Welcome to The Cellphone Repair. These Terms & Conditions govern your use of our website, repair booking services, device repair services, refurbished device sales, accessories and other products or services offered by us.
By accessing our website, submitting a repair request, booking a service or purchasing a product, you agree to these Terms & Conditions.
2. Use of Our Website
You may use our website only for lawful purposes and in accordance with these Terms & Conditions.
You agree not to:
- Attempt to gain unauthorized access to our website, systems, accounts or data.
- Introduce viruses, malicious code or other harmful technology.
- Interfere with the proper operation or security of our website.
- Submit false, misleading or fraudulent repair requests or orders.
- Copy or misuse website content in violation of applicable rights.
3. Repair Bookings
When submitting a repair booking, you are responsible for providing accurate information about yourself, your device and the problem you are experiencing.
Information requested may include your name, phone number, city, device category, brand, model and reported issue.
Submission of a booking request does not necessarily guarantee that a repair can be completed until the device has been inspected and the issue has been assessed.
4. Device Inspection & Diagnosis
Initial repair information provided online or by phone is based on the symptoms described by the customer.
The final repair requirement may change after physical inspection or technical diagnosis of the device.
If additional problems are identified during diagnosis, we may contact you before carrying out additional repair work or replacing additional parts.
5. Repair Estimates & Pricing
Any repair price displayed on the website or provided before inspection may be an estimate based on the information available at that time.
Final pricing may depend on factors such as:
- Device model and configuration.
- Type and extent of damage.
- Replacement parts required.
- Additional faults discovered during diagnosis.
- Availability and cost of replacement components.
Where appropriate, customers will be informed of material changes to the expected repair cost before additional chargeable work is carried out.
6. Repair Timeframes
We aim to complete repairs as efficiently as reasonably possible. Certain common repairs may be completed quickly, while more complex issues may require additional time.
Repair times are estimates and may be affected by device condition, diagnostic requirements, availability of parts, technical complexity and other circumstances.
7. Customer Data & Device Backup
Before submitting a device for repair, customers should back up important photographs, documents, contacts, applications and other data where reasonably possible.
Repair procedures, damaged hardware or existing device conditions can sometimes affect stored data.
Customers should remove confidential or unnecessary information from their device before repair whenever reasonably possible.
8. Device Access
Certain repairs may require access to device functions for diagnosis and testing.
Where access credentials are required for legitimate diagnostic or testing purposes, customers should follow the instructions provided by our repair team. Customers should not submit passwords or PINs through general website forms unless specifically requested through an appropriate service process.
9. Replacement Parts
Depending on the repair and availability, replacement components may vary by device and service requirement.
Details about the replacement component, where relevant, may be communicated during the repair process. Availability of particular parts cannot always be guaranteed.
10. Repair Warranty
Certain repairs or replacement parts may be provided with a service warranty where specified at the time of repair.
The duration and coverage of any warranty may vary depending on the repair, component and service provided.
Unless otherwise stated, warranty coverage generally does not apply to:
- New physical or accidental damage.
- Liquid or moisture damage occurring after repair.
- Damage caused by misuse or improper handling.
- Repairs or modifications performed by another party after our service.
- Problems unrelated to the repair originally performed.
Any specific warranty terms provided with your repair will apply to that service.
11. Refurbished Phones & Devices
Refurbished devices sold through our shop may have been previously owned or used and subsequently inspected, tested, repaired or prepared for resale.
Because refurbished devices are not necessarily brand-new, minor cosmetic signs of previous use may be present depending on the condition or grade of the device.
Product descriptions, condition details, storage capacity, included accessories and applicable warranty information should be reviewed before placing an order.
12. Accessories & Other Products
Our shop may offer accessories including mobile cases, chargers, cables, screen protectors, audio accessories, watch accessories, gaming accessories and other technology products.
Product availability, designs, specifications and prices may change from time to time.
13. Product Information
We make reasonable efforts to present product descriptions, specifications, photographs and pricing accurately.
Actual product appearance may vary slightly due to screen settings, photography, manufacturing changes or product condition. We may correct errors or update product information when necessary.
14. Product Availability
Products displayed on our website are subject to availability.
If a product becomes unavailable after an order is submitted, we may contact you regarding available options, replacement alternatives or cancellation of the affected item.
15. Orders & Payments
When purchasing through our website, you agree to provide accurate billing, contact and delivery information.
Where online payment is available, payment transactions may be processed through third-party payment providers.
An order may be subject to confirmation, payment verification and product availability before it is processed.
16. Order Cancellation
If you need to cancel or modify an order, please contact us as soon as possible.
Whether an order can be cancelled or changed will depend on its processing and dispatch status and any applicable product-specific conditions.
17. Returns, Exchanges & Refunds
Eligibility for returns, exchanges or refunds may depend on the type of product, condition of the item, reason for the request and applicable shop policy.
Products should generally be returned with the original packaging and included accessories where required by the applicable return process.
Please refer to any separate Return & Refund Policy published on our website for detailed eligibility, procedure and applicable timeframes.
18. Shipping & Delivery
Where delivery is offered, estimated delivery times may vary depending on destination, product availability, courier operations and other circumstances.
Customers are responsible for providing accurate delivery information when placing an order.
19. Promotions & Offers
Promotional offers, discounts, coupon codes or special repair prices may be subject to separate conditions, eligibility requirements and validity periods.
Unless otherwise stated, promotional offers cannot necessarily be combined with other offers.
20. Third-Party Services
Our website may use or link to third-party services, including payment providers, maps, social media platforms, delivery services or external websites.
Third-party websites and services operate under their own terms, policies and practices.
21. Intellectual Property
Unless otherwise indicated, website content including branding, graphics, layouts, written content, photographs and other original materials belonging to us may not be reproduced, distributed or commercially exploited without appropriate authorization.
22. Limitation of Liability
To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from circumstances beyond the reasonable scope of the service provided.
Nothing in these Terms & Conditions is intended to exclude or restrict rights or obligations that cannot legally be excluded or restricted.
23. Customer Responsibilities
When using our repair or shopping services, customers are responsible for:
- Providing accurate contact and device information.
- Informing us of known device damage or previous repairs.
- Backing up important device data where possible.
- Providing accurate billing and delivery information.
- Reviewing repair details, product information and applicable policies before confirming a transaction.
24. Privacy
Personal information submitted through our website or services is handled in accordance with our Privacy Policy .
25. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, repair services or business practices. Updated terms will be published on this page with a revised Last Updated date.
26. Governing Law
These Terms & Conditions will be interpreted and applied in accordance with applicable laws and regulatory requirements relevant to our business and services.
27. Contact Us
If you have questions about these Terms & Conditions, a repair service or an order, please contact us:
- Business: The Cellphone Repair
- Email: contact@cellphonerepair.com
- Phone: +1 936-707-8213
- Address: 3009 S John Redditt Dr G, Lufkin, TX 75904, United States
